"Professional, personal, friendly and effective staff especially Dave, my PT. Thank you!"
Don Jones from
Jul 28, 2020
"I came to Physical Therapy Innovations in Auburn, MA to receive PT after surgery on my left knee. Starting with my first visit the experience was nothing but 5 star. I was greeted at reception by Gail who help me through the preliminaries. I then met Samantha who would be my therapist for my rehab. Both Gail and Samantha were professional and extremely friendly as well as knowledgeable. They made the entire experience relaxing and stress free. I would highly recommend Physical Therapy Innovations for any and all your PT needs."
Ronald Prunier from PTI - Auburn
Jul 16, 2020
"I can't say enough about the experience and results I have had with Jason and the staff at PTI. I have been to them several times over the years for different injuries and this winter I started going to Jason after Rotator Cuff and Bicep surgery. The facility is spacious and always clean, which became a bigger factor as the COVID-19 pandemic hit in the middle of my recovery. PTI never missed a beat with cleanliness and precautions. I needed a lot of intensive PT following shoulder surgery and Jason asked very specific upfront questions about my expectations and goals. My surgeons protocol was fairly conservative and Jason made sure I followed it to the letter. Jason not only got me back to the best possible range-of-motion I could have hoped for after 6 months, he had me back to appropriate working out and easing into golf right on schedule. Diane and the staff are fantastic at accommodating my work and home schedule and always followed up with my insurance.
I hope to never need PT again, however that is not likely, and if / when I do need PT again, I will be going back to Jason and PTI."
Paul S. from PTI - Hopkinton
May 18, 2020
"I highly recommend PTI Hopkinton. Personnel were very pleasant and accommodating. Jason gave me a thorough advice on maintenance routines and the result speaks for itself."
PS. from PTI - Hopkinton
May 09, 2020
"Hello all and I am hoping all is well. I am writing to you as I was a patient there last year dues to a car crash I was injured back in 2018 (March 13). I just wanted to let you know that my intent to this letter is to thank you all for all you did to accommodate my appointments, for all you did for me to get the therapy I needed to recover. I want to give a special thanks to the therapist who worked with me and coached me every week I went there; special thanks to Sarah and Tyler for all the coaching, instructions and patience they demonstrated towards me in order to help me achieve better pain control and to better move around. Sarah, you were really a love in helping me and showing me new tips to do at home... Thank you so much.I also wanted to thanks to the girls at desk for all they did to accommodate my appointments and my work schedule. I really enjoy receiving my P.T. There and now I am back at the gym doing cardio, working out, and being able to do my running routines (4-5 miles) as I was before and also able to function optimal at work. I know you go through many patients in a day but I am the nurse that works at UMass and went there to do my therapy before work. I can't thank you enough and I definitely would go back to you guys if need be. Again, I wanted to thank you all for all you did to help me get better.
Maria Cancel, RN"
Maria C from PTI - Shrewsbury
May 07, 2020
"Vicky is amazing. Very knowledgeable, great at teaching and articulating to me how my shoulder works, and what I need to know about each exercise and it's importance. I am so grateful that I have been able to get my post-surgery PT amid this pandemic. Thanks to all for helping make that happen!"
Jospeh B. from PTI - Shrewsbury
May 02, 2020
"In the middle of my physical therapy for rotator cuff surgery recovery the coronavirus pandemic struck. I was worried about being able to complete my physical therapy in a safe manner. But this company and it's personnel has gone so far and above in terms of cleanliness, safety, attention to detail and it's clients that I have never once second-guessed my decision to continue my therapy. Vicky has been absolutely fabulous as well as Jennie in the office. Can't recommend them enough."
Sharon T. from PTI - Shrewsbury
Apr 30, 2020
"I have a non-displaced fracture of the right wrist and right femur. PTI was able to treat my injuries during these challenging times with the COVID-19 worrying is all. PTI employees have been very professional keeping everyone safe, social distancing and using PPE. Vicki has helped me strengthen my leg, and I am able to walk short distances with no pain. I am so grateful for everyone at PTI that keep giving of themselves and helping people in need.
Thank you for all your help, Phil"
Philippe L’Esperance from PTI - Shrewsbury
Apr 08, 2020
"I went to the Hopkinton location because it was close to my place of work. The entire staff treated me like I was an old friend. Wendy and Jason were able to 'fix me'. Diane is also very nice and friendly. I will absolutely be going back ( if I need to) and also refer them in the future."
Dana H. from PTI - Hopkinton
Jan 30, 2020
"My name is Michelle Jefferson, I see Vickie who usually works from Shrewsbury. I see her at the new location in Worchester Greendale YMCA.
I must tell you I have been in physical therapy on and off for different injuries. I have always feel like I was taking up their time, being shuffled from person to person. The therapist usually ask me about a barbecue, football game, etc to other employees across the room while touching me. Never having not having a one on one experience, leaving me without any personal tips for my injuries, or easily discouraged.
I had my rotator cuff worked on and the surgeon up at Hannaman Hospital, Dr. DeAngelis gave me your card. You can imagine the pit in my stomach that i'll never get my shoulder back, waste of time, however I followed through.
I never imagined have the service and kindness as well as educational. I thought it was for special people, not people like me with state insurance who could not afford the best of the best. I am so pleased with her services. Within a few visits my shoulder is doing much better. Not only that I look forward to our time, as much as it is difficult, she explains every feeling I have in that area. I am very hopeful, more importantly I no longer feel like it's a waste of time. My appointment is for me and only me.
Thank you for really taking peoples injuries seriously with the old fashion personal service. I thank Vickie for she has been a blessing as well as inspiring."
Michelle J. from PTI - Shrewsbury
Jan 27, 2020
My name is Bruce C.
I have just finished my physical therapy sessions in Auburn.
I just to let you know how pleased I was with the treatment I received from Jillian. Not to get into the problem I had....She addressed it, and got me back on my feet. I was very impressed with her approach and sincere commitment to resolving my problem. She gave me the impression I was her only patient and pushed me to go the extra distance. Having worked in the health care industry (Exec. Dir. Of the American Heart Assoc. Central Mass. Div.) working with Health Professionals was my main stay.
She has a great career ahead of her. Her sincerity and mojo will take her far. It's nice to be able to put someone on a pedestal and not under the bus! Well deserved! If any other problems develop....I know where to go and who to go too.
BRUCE C. from PTI - Auburn
Jan 22, 2020
"Vickie gave a fantastic evaluation. Kind and Intelligent. Owner was very responsive too."
Michael Ferris from
Oct 30, 2019
"Sara is awesome. She is understanding and encouraging. I always feel great after I leave."
Arakel Kandoyan from
Oct 17, 2019
the land of gypsies from PTI - Auburn
Apr 22, 2019
Sean-Ryan Friesl (Student) from PTI - Holden
Mar 28, 2019
"I love this place. Diane is so fun and helpful and Jason is an amazing physical therapist. Everyone who works there makes you feel comfortable and right at home! I miss going even though my knee replacement recovery was extremely painful, they all made it fun! Thank you!"
Christine Merloni from PTI - Hopkinton
Nov 20, 2018
"Went in for shoulder injury. It has been a great experience so far great techniques and intriguing exercises to strengthen and recover the shoulder. Therapists at the location really know what they are doing and have a good eye for where pain locations is.
Excellent place and highly recommend!"
Witchaya K. from PTI - Gardner
Nov 15, 2018
"Vickie was excellent and made me feel so much better. She sympathized with my pain and taught me how to loosen my muscles. I have great respect for her. Excellent physical therapist. I would love to work with her more."
Beverley C from PTI - Sturbridge
Jul 18, 2018
"The entire staff of the Sturbridge location is exceptional, knowledgeable, welcoming, and sensitive to patient's needs. I always leave feeling better than when I came in. My best combination is Vicki in the gym, then Dawn for massage etc. Laura works hard to accommodate my preference with appointments. Thank you!"
Joanne H from PTI - Sturbridge
Jul 18, 2018
"They know their stuff and are results-oriented. Brianna and Dave have the techniques and professional knowledge to get you back on track and deliver obvious benefit. I'm grateful."
Dave Clark from PTI - Barre
Jul 09, 2018
"Love this place, the staff is wonderful and the results are always fabulous! Couldn’t ask for a better PT place to recuperate at."
Teri Gallant from PTI - Hopkinton
Jun 22, 2018
"Great place to work! Been here since April, 2003.....never left!! Tell all your friends they can trust PTI to provide the best care with awesome outcomes!!"
Cathy Durose from PTI - Hopkinton
Jun 21, 2018
"I injured my shoulder a while back and was referred to PTI, I am so happy with my progress thanks to the therapists here. I always enjoy going to physical therapy every week. The ladies at the front desk always welcome me with a smile! "
Current Patient from PTI - Auburn
Jun 14, 2018
Elizabeth Prest from PTI - Auburn
Jun 14, 2018
"I would like to say I was there for 1 month of therapy and the place was great , it was clean people and staff were very nice and my PT person Vickie was awesome, It was great to have someone so talented and knowledgeable as Vickie , she knew just about everything that was wrong with me and explained it to me, so I could understand , she is very highly advance in her field of Physical Therapy , and continues to learn about more techniques that can heal the common body parts, and will have answers to most of your questions. I have been in and out of there for over 4 years for different things, and although I could go someplace closer , I will make the trip to Auburn , because that is where I know I will get the best care! So that why I am giving Vickie a 5 star write up and Auburn PT innovations 5 stars also. If you need Therapy please give them a try , you will not be disappointed. Thank you so Vickie for making me better and to all the staff at PT Innovations in Auburn, 'Keep on Healing" ! Woo Sincerely Michael Anthony ! God Bless you All!"
Michael Anthony from PTI - Auburn
Jun 13, 2018
"I had a nerve issue that was extremely painful and my doctor recommended physical therapy to relieve the pain and get things back in order. I called a few places and found PT Innovations in Barre, which is about 5 minutes from where I live. Made an appointment and Dave and staff made me feel right at home. Very professional, friendly and definitely go the extra mile to make sure you’re happy. They actually care about your health and wellbeing. If I ever need PT in the future, I wouldn’t hesitate to go there again. Great people!"
Justin Robbins from PTI - Barre
May 01, 2018
"A+ Kind and courteous staff. The office manager Zora was very easy to communicate with regarding insurance questions and scheduling issues. Which added points to her already amazing abilities and personality! The physical therapist Dawn made sure I was well informed throughout my time at PTI. Her experience as a therapist showed in her work and never once did I feel overwhelmed. I was very pleased with my overall experience and would highly recommend their services! The front desk staff is also bi-lingual."
Jason Marchand from PTI - Sturbridge
Dec 03, 2017
"PHENOMANAL CUSTOMER SERVICE. By chance I found PTI. I literally called more than a dozen practices before getting to them. NOBODY would take my insurance and I was frustrated, discouraged and a bit angry. Diane was the wonderful woman who answered the phone, and was able to rectify my situation not by just being able to accept my insurance but also with her customer service skills that she skillfully used along with a touch of humor to back me off the ledge I was one. Which is a good thing after today finding out my crappy insurance probably wouldn't pay for a damn thing had I fallen of that ledge! If the amazing customer service is any indicator of what the quality of the PT will be I'll not only be expecting them to bring me back to pre-accident form but I'll be expecting unicorns and rainbows as well!"
Jason Marchand from PTI - Hopkinton
Sep 26, 2017
Tris Sackman from PTI - Auburn
Jun 09, 2017
"I spoke with Colleen, who was super nice, and she managed to squeeze us in. We needed certain times due to my son's schedule and she did everything she could to accommodate our needs. The physical therapist, Vicky, is awesome. She is so nice and explains everything as she goes along. I was a little worried going there because I didn't know anyone who had been there, but so glad we went. I would recommend this place to others. Clean, professional and really pleasant staff."
Lisa Murdock from PTI - Sturbridge
May 08, 2017
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I have been a patient of the Hopkinton Office since late January 2009 with Shellie and Pat as my therapists.
Back in June of 1999, I was diagnosed with Muscular Dystrophy and referred to physical therapy.
Over the years I had several courses of therapy in different offices.I was often discharged due to the therapists feeling they could do no more for my chronic condition. At one office, my therapist suffered a serious injury and was unable to work. At that point I was shuffled from therapist to therapist without the proper progression and attention I deserved. These experiences were quite frustrating; as I had goals and a desire to function better than I was at the time.
Even though I live in Rhode Island, I work in Massachusetts. I saw you had an office right down the street from my work, so I made an appointment. I was a little disappointed to hear that you would be moving to Hopkinton but I figured it was only another 15 minutes further north so I would give it a shot and see how things went. I had my initial evaluation with Shellie where we discussed what I was looking to accomplish and what she could and would do to try and help me reach those goals. A little time passed (5 weeks) and I had another evaluation and everything was going great!
Then … Shellie informed me she needed to go for surgery herself and would be out for a month or so. I would be lying if I said I wasn’t thinking back to the experience at my previous PT office. But to my very unexpected surprise, my patient notes were so well documented and kept up to date that Pat was able to just pick up right where she left off – totally seamless. On top of that, having a neuromuscular disease like MD is no picnic. In fact, depending on the weather, how active I am or how many times I’ve fallen, I can walk into my appointment with completely different complaints and that alter Shellie and Pat’s treatment plans for the day. Without missing a beat, they have always done everything they could to treat the complaint and continue the treatment.
Shellie and Pat are not only knowledgeable physical therapists, but they actually show they care. They are friendly, sympathetic and responsive to everything I say and feel. You cannot imagine how wonderful this feels after having had 10 years of care that wasn’t as good. Muscular dystrophy, in most cases, is a progressive disease with little improvement. There is no cure and there is no real treatment for the disease itself, only the symptoms. Having this disease, you learn to live with the fact that things will never be the way they once were before the diagnosis. Thanks to both Shellie and Pat, I actually feel a little more positive about working on my treatment. I still don’t have any grand illusion that things will get back to normal but Shellie and Pat certainly make me feel like there is more hope. Like just maybe, we can do something to lessen the effects of this disease – and for that I am extremely grateful!!!
There are many other PT Offices between my work and home that I could go to, but I have no problems saying I am completely comfortable with traveling the additional time to receive the care I do, it is well worth it!!! I hope I can continue to get treated at Hopkinton for as long as I can.